One address. The people who build it read it.
No ticket queue, no chatbot, no tier one reading a script back at you. Tracing problems, billing, API integration, and privacy requests all land in the same inbox.
Answers usually come within one business day. A tracing question gets answered fastest when the source image and your export settings come with it.
Write to us
Pick a topic so it reaches the right person, then say what is going on.
Some of it is already answered.
The trace came out wrong
Most of it is the palette or the detail setting, not the image. Drop the color count until the speckle merges, or set Detail to Loose — the FAQ walks through the usual suspects. Still wrong? Send the source image and your export settings.
Which plan do I need?
Web App if a person is at the keyboard, an API plan if your software is calling the tracer. The pricing page lays out both, and the FAQ there covers rollover, cancellation, and what happens when credits run out.
Change or cancel a subscription
That lives on your account page — upgrade, downgrade, renew early, or cancel, in a few clicks. No need to write in, and no retention script waiting for you.
Delete my data
Write in from the address on the account, and say what you want removed. The privacy policy sets out what we hold, how long, and which rights you can exercise.
Or just trace something and see for yourself.
Vectorize an imagePNG, JPG, or WEBP · no card to try